Successful transformations (of any kind) require new ways of thinking and new methodologies to succeed and sustain said change. In the first part of this series, I introduced change management as being one of the four crucial areas for a successful digital transformation. In this article, I want to unpack the idea of “change” even further. Changing your approach to transformation efforts can help reverse some change management trends we’re seeing today—and lead to a successful, sustainable, and adaptable organizational environment.
Arguably, the greatest chasm we see in our organizational work today is the actual transformation before, during, or after the implementation of a digital technology—because technology invariably crosses through and impacts people, processes, and culture. What are we transforming from? What are we transforming into? These are “people issues” as much as they are “technology issues,” but we too rarely acknowledge this.
The cost of a toxic culture could be costing your company millions. And, stifling your growth. How can you use Uber’s crisis to prevent this from happening in your company?