Building future-ready government through collaboration

Outcome Snapshot

A Red Hat sponsored event

About the Client

About the Project

The International Council for Information Technology in Government Administration (ICA) is a global organization that brings together senior leaders in technology from government agencies worldwide. ICA’s mission is to foster international cooperation and share best practices in the field of information technology in government. By facilitating dialogue among CIOs, CTOs, and other senior executives, ICA plays a crucial role in shaping the future of government IT systems, making them more efficient, transparent, and accessible. As a leading platform for government IT leaders, ICA stands out in its industry by driving innovation and collaboration across borders.

Red Hat is a leading provider of enterprise open-source solutions, renowned for its commitment to driving innovation through open technology. Red Hat's Global Government vertical focuses on delivering secure, scalable, and cost-effective IT solutions to government agencies worldwide. Their offerings empower public sector organizations to modernize their IT infrastructure, enhance cybersecurity, and accelerate digital transformation. Red Hat stands out in the industry by promoting open-source software as a catalyst for innovation and collaboration, enabling governments to build future-ready systems that are resilient, adaptable, and aligned with the needs of their citizens. Through partnerships and a strong ecosystem of collaborators, Red Hat continues to lead the way in helping governments harness the power of open technology to achieve their missions.

Bucharest, Romania

Audience: CIOs, CTOs, Senior Leaders of Government Agencies

Global Government, Technology, Software

Project began in July 2019 and delivered September 2019

The Challenge

At the 53rd ICA Conference in Bucharest, Romania, Red Hat, a global leader in open-source software solutions, approached us to create and deliver four workshops aimed at conceptualizing future-ready, seamless government systems. The challenge was to engage over 100 Secretaries of State, CIOs, and senior executives from governments, the UN, OECD, and other institutions in meaningful discussions about the impact of digital solutions on youth and aging populations. The workshops needed to cover key topics such as Culture Change, Inclusion: Leaving No-One Behind, Cybersecurity, and The Role of NGOs & Private Sector, all while fostering a collaborative environment that could generate actionable outcomes.

Content Architect
Facilitation
Relationships

Architecting the Change

We were tasked with creating and facilitating four highly interactive workshops at the ICA Conference.

Our role included researching and developing content tailored to the unique needs of government leaders, designing exercises that encouraged deep collaboration, and leading discussions that bridged the gap between complex challenges and practical solutions.

Over the three-day conference, we built strong relationships with more than 80 executive technology leaders and presented our findings to the entire conference and the Romanian government hosts.

Post-conference, we were asked to create a plan for transforming the event into an ongoing community platform and to develop a new syllabus for future-ready government with a focus on open organization and culture.

The Transformation

Using our multidimensional approach to change

Our workshops significantly transformed how government leaders from around the world approached the concept of a future-ready government.

By creating a space where participants could engage in authentic and vulnerable conversations, we enabled them to reimagine public services for both youth and aging populations.

Our method of distilling complex issues into manageable discussions allowed for swift progress, with one group outlining a hierarchy of needs for aging populations within just 20 minutes.

The collaborative environment we fostered led to 13 collectively agreed-upon outcomes and the creation of 8 concept maps that will guide future policy and strategy development.

Our work demonstrated that bridging gaps between diverse perspectives is key to creating actionable solutions for global challenges.

The Data Points

concept maps created

government leaders

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agreed upon outcomes

What set our approach apart was our ability to distill complex topics into simplified, actionable discussions that resonated with senior government leaders. While workshops and conferences are common, our method of fostering genuine connection and vulnerability among participants allowed for breakthrough conversations and real outputs. By removing barriers to collaboration, we helped participants see the potential for seamless government in a new light, empowering them with tools and frameworks to bring back to their respective organizations.

You may be asking "Is a project like this worth the investment?"

Investing in a project like the one delivered for ICA and Red Hat’s Global Government vertical is not just about addressing immediate challenges—it’s about laying the foundation for long-term, sustainable growth and innovation in public sector IT.

By bringing together over 100 global leaders in a collaborative environment, we helped to shape future-ready government strategies that will have a lasting impact on how public services are delivered to diverse populations.

The project facilitated the creation of actionable outcomes, provided leaders with practical tools to implement change, and established a network of ongoing collaboration.

This strategic investment yields high-value returns that extend far beyond the initial project scope, ensuring that government agencies are better equipped to meet the evolving needs of their citizens.

Strategic Policy Development and Implementation

Our workshops resulted in the creation of 13 actionable outcomes that provide a clear roadmap for governments to develop and implement future-ready policies, directly contributing to more efficient and effective public services.

Enhanced Global Collaboration and Knowledge Exchange

The project established a global network of over 100 senior government leaders, fostering ongoing collaboration and knowledge sharing. This network serves as a valuable resource for continuous innovation and problem-solving across international boundaries.

Scalable Solutions for Public Sector Transformation

The concept maps and frameworks generated during the workshops offer scalable solutions that can be adapted and implemented across various government agencies. These tools enable leaders to drive digital transformation initiatives that are aligned with the needs of both youth and aging populations, ensuring inclusive and seamless public services.

The ROI & Strategic Value

Enhanced Global Cooperation: Facilitated collaboration among over 100 government IT leaders, fostering international cooperation and knowledge sharing that extends beyond the conference.

3 Strategic Outcomes: Developed 13 actionable outcomes that will guide the creation of future-ready government policies and strategies.

8 Concept Maps: Created 8 detailed concept maps that serve as blueprints for reimagining public services tailored to youth and aging populations.

Ongoing Community Platform: Laid the groundwork for a community platform that will continue to strengthen relationships and foster ongoing collaboration among global government leaders.

Rapid Implementation: Demonstrated that complex government challenges can be addressed quickly and effectively through collaborative, interactive workshops, providing a model for future problem-solving initiatives.

Future-Ready Syllabus: Developed a comprehensive syllabus that aligns government leaders with future-ready strategies, ensuring long-term success in digital transformation efforts.

Innovation through Open Culture: Promoted open approaches and open culture as essential elements in driving innovation and creating more seamless, future-ready government systems.

Toshiyuki Zamma

Chairman, ICA International Council

Thank you for your contribution and excellent work on our event!

Red Hat Global Gov Team

They engage with people they have never met before and have great interpersonal skills. They can work with a difficult or guarded audience to tease things out of them and get a good outcome. This is a real art - how they engage people and get concepts across.