Summa Health

Re-engineering workflows to increase revenue in a healthcare system by 800%

Summa Health is a state-wide, multi-campus non-profit healthcare system in Ohio, USA. We were invited to lead a multi-agency Project Management Office (PMO) for a Post Merger Integration project. We delivered trapped value analysis for ambulatory clinics across the system. The analysis revealed blocks in utilization hours, service capacity, untapped revenue streams, and digitization efforts which were resulting in operational cost and loss of revenue across the purchasing cycle, supply chain, Electronic Medical Records (EMR) implementation, and processes.


Revealing Trapped & Untapped Value (TUV)

Designs for releasing Trapped & Untapped Value (TUV)

Releasing Trapped & Untapped Value (TUV)

Recommendations for policy & standards


Concept architecture

Collaborative design sessions

Facilitating discussion


Workflow Engineering

Priming for futures

utilization hours reclaimed in productivity
$ 10 M
TUV revenue opportunity identified in just 1 clinic
TUV items identified across 3 clinics with 21 high-priority impacts
increase in service capacity and revenue streams