Summa Health

Re-engineering workflows to increase revenue in a healthcare system by 800%

Summa Health is a state-wide, multi-campus non-profit healthcare system in Ohio, USA. We were invited to lead a multi-agency Project Management Office (PMO) for a Post Merger Integration project. We delivered trapped value analysis for ambulatory clinics across the system. The analysis revealed blocks in utilization hours, service capacity, untapped revenue streams, and digitization efforts which were resulting in operational cost and loss of revenue across the purchasing cycle, supply chain, Electronic Medical Records (EMR) implementation, and processes.

Services

Revealing Trapped & Untapped Value (TUV)

Designs for releasing Trapped & Untapped Value (TUV)

Releasing Trapped & Untapped Value (TUV)

Recommendations for policy & standards

Leadership

Concept architecture

Collaborative design sessions

Facilitating discussion

Coaching

Workflow Engineering

Priming for futures

+
utilization hours reclaimed in productivity
$ 10 M
TUV revenue opportunity identified in just 1 clinic
43
TUV items identified across 3 clinics with 21 high-priority impacts
%
increase in service capacity and revenue streams
Kathy Blake
Kathy Blake
SVP, Summa Health
Workflow Re-engineering

Thanks so much for your help.  Every clinic I have met with so far has sang your praises.

Lynn Hajski
Lynn Hajski
EVP, Operations, Summa Physcians
Workflow Re-engineering

You have been an absolute pleasure to work with and you have made such positive strides in such a short period of time.

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