The Home Depot
Optimizing vendor and supply chain workflows for The Home Depot
We were asked to work with the merchandising team within the corporate office to review their processes and standards. The senior leaders were encountering inconsistent delivery and set up in store locations as well as lacking visibility on daily data sets for their decision making.
We facilitated a strategic analysis and standards review and identified a number of trapped value barriers that were limiting connection and visibility between the department, external vendors, and contractors. We provided recommendations for standardizing processes and implementing accountability checkpoints and built a dashboard and scorecard for executive check-ins to reduce revenue loss by increasing resource utilization and productivity.
What did TUV look like in this case?
We found that workflow was being blocked by poor documentation, inconsistent communication, and a need for updated standards for merchandising contractors.
The inability to see data sets in a visual way with daily updates was hiding potential opportunities for growth and hindered decision-making.