Trapped value analysis through high-value learning experiences
Summa Health is an integrated nonprofit healthcare delivery system that provides coordinated, value-based care across the continuum for the people and populations they serve. Headquartered in Akron, Ohio – they are one of the largest integrated healthcare delivery systems in the state. Formed in 1989 with the merger of Akron City and St. Thomas Hospitals, their nonprofit system has 8,000+ employees; nearly 1,000 credentialed physicians; and buildings and facilities totaling more than 3 million square feet across all of their campuses.
Location: Akron, Ohio
Audience: Senior Administration
Healthcare, Post-Merger Integration
Business Process Transformation
Our consulting team was tasked to lead a PMO for a Post Merger Integration project.
The challenge of this Post Merger Integration project was to seamlessly integrate disparate systems and processes while maximizing operational efficiencies and identifying potential revenue streams.
With multiple stakeholders, I identified trapped and untapped value across the purchasing cycle, supply chain, EMR implementation, and processes, prioritizing outpatient centers and addressing workflow and application challenges was a complex task.
Re-engineering workflows to increase revenue in healthcare system by 800%
I found that workflow in the physician offices were creating significant blockages. In one office, the wait time was 3 hours from patient check-in to visit. We reduced this to 20 minutes which increased patient satisfaction, throughput and revenue generation.
I found through workflow that revenue opportunities were being overlooked and productivity hours could have been saved. With adjustments, productivity skyrocketed with new availability and revenue was recaptured.